Privacy policy

GDPR

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the GDPR).

This website and related systems have been reviewed for GDPR and we take these regulations very seriously. We are continuously looking at ways to improve all aspects of our service and should you believe that anything represented on this website contravenes GDPR, please contact us about it immediately.

For further information about GDPR and your rights, please visit the Information Commissioner’s Office website – ico.org.uk.

Consent

All processes attributable to this website, where your data is input, stored or used, should be specific and require your affirmative action to proceed. This is typically confined to enquiry form messages or activity related arranging a meeting or chat to discuss our services / your requirements. By proceeding with these actions, you are giving us consent for the purpose of this process.

If you believe that consent has not been given for an activity that utilises your personal data, please contact us immediately stating your concerns.

Our systems log date and time information for consent e.g. submission of a web form.

As part of our digital marketing strategy including search engine performance, our website uses Google Analytics. This may use IP address information, however, this is not stored in conjunction with personal data.

Individual’s rights

We aim to store legitimate, relevant and accurate information about our visitors/customers. You have the right to request the following:

  • Obtain personal data that we have stored
  • Change personal data if inaccurate
  • Have your data erased (where it does not infringe on us carrying out contractual obligations e.g. deliver of goods as part of a sale or other overriding regulations e.g. storage of data for accounting purposes).
  • Removal from a particular process (where it does not infringe on us carrying out contractual obligations e.g. delivery of goods as part of a sale or other overriding regulations e.g. storage of data for accounting purposes).

Please contact us to exercise your rights in any of the above areas. We adhere to a strict 30-day limit for actioning these requests. In extraordinary cases, we may require more time and will follow ICO guidelines and communicate with you accordingly.

Security

This website has a secure certificate (SSL) using 2048bit encryption which means that data entered to and displayed from the website and your device is secured.

This website does not handle payments.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

What we do

We collect information about you for three reasons: firstly, to enable communications for projects or potential projects, secondly, to keep you informed of services of interest and thirdly, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent.

If consent has originally been given, you will always have the opportunity to refuse any marketing email from us in the future.

We do not pass your data to third parties unless specific consent or instruction to do so has been given.

The type of information we will collect about you includes:

your name
address
phone number
email address
product selections

We will never collect sensitive information about you without your explicit consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” that would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. Please note that if you refuse “cookies” the website may not function properly.