Digital transformation provides Home Décor with first-class performance and customer experience
Home Décor manufacture over 250,000 doors each year at their UK factories, and supply the hardware to manufacture a million more. Home Décor also design, manufacture and install bespoke, handmade kitchens, sold through its network of showrooms as well as direct to architects, developers and house builders.
Challenges and opportunities
Having been with their current supplier for a number of years, Home Décor’s private cloud infrastructure was out of date and unable to keep pace with the ambitions of the business. Poor experiences with billing and service queries had become a real frustration and Home Décor required digital transformation to improve their processes and services.
Home Décor knew they needed a change, and a supplier that they could trust and work closely with for the long term.
The Trinity Solution
Trinity Managed Services worked with Home Décor to help them transform their IT, starting by migrating services onto Trinity’s industry leading VMware Virtual Private Cloud platform. By understanding the current infrastructure and challenges, Trinity was able to greatly improve performance, which has resulted in a better user experience and greatly reduced frustrations.
Home Décor now has stable IT foundations with improved performance and simplified billing. Through Trinity’s cloud platform they also benefit from added redundancy, which is built in across the three UK data centres, providing peace of mind.
Why choose Trinity for your managed IT solutions:
Trinity were selected for their knowledge and expertise. The Home Décor team had confidence in Trinity from day one that they could deliver on the solution, and they were also able to demonstrate how they would provide a tailored service.
Peace of Mind
The in-built Disaster Recovery service has also provided additional confidence in the platform that hosts critical business applications.
With a simplified billing process, the team can plan changes ahead rather than just reconcile invoices for services.
Benefits of the solution
The COVID pandemic has thrown all businesses a curve ball, but because the Trinity cloud platform provides agility and flexibility, Home Décor have been able to respond to changing demands. The in-built Disaster Recovery service has also provided additional confidence in the platform that hosts critical business applications such as ERP, CRM, Finance and Citrix VDI and thus instilling stability and resilience.
Home Décor have been able to focus their time and effort on their core business. Now that the billing process has been simplified, the team can plan ahead rather than just reconcile invoices for services.
“It was taking so long to do anything, and our supplier was not listening to our needs.
We had real confidence in the technical team from day one, their great technical knowledge inspired confidence and we have gone on to build a great working relationship.
We now have an enabler for change and are able to transform and refine our systems on our digital journey.
You cannot underestimate the importance of having confidence in your supplier. Being able to work closely with Trinity has delivered real benefits. What we had before was a mess but, thanks to Trinity, we now have a modern, organised and efficient IT system.”
Dave Bullock, IT Manager for Home Décor